The company
Skanda Retail, founded in 2011, is the proud creator of Now & Zen, a thoughtfully curated brand for stylish organizing and storage solutions. What began as a franchise of an Australian label transformed into a self-made, family-run venture in 2017. With a strong design and sourcing focus, Now & Zen specializes in products that help customers “organize, declutter, and create space” across their homes and workspaces. Today, it is a 100% online-first business, retailing through all major ecommerce platforms and its own website, supported by a central warehouse and satellite stock points across India.
The challenge
Shifting from physical stores to an online-only model brought new operational complexities.
- Manual errors in inventory:Missed inwards, unrecorded damages, and stock discrepancies impacted accuracy.
- Rigid, hard-to-learn software:Their previous system was complex, inflexible, and costly to maintain.
- No role-wise control:Employees had full access, leading to inefficiencies and a steeper training curve.
- Lack of real-time insights:Reports on aging stock, slow movers, or warehouse-level visibility were missing.
- GST migration pressure:Complying with tax changes without automation was a major concern.
- No mobile visibility: The team couldn’t track sales or performance without logging in from a system.
- Blocked growth:For a brand built on structure and clarity, the lack of operational visibility was becoming a blocker to growth.
The solution: Gofrugal
Gofrugal multi-outlet management software + WhatsNow
To enable long-term scalability, Skanda Retail switched to Gofrugal RetailEasy, a cloud-based POS and inventory solution, and adopted the WhatsNow app for mobile insights.
- Full inventory traceability:From inward to returns, damages to write-offs, every stock movement is tracked.
- Tailored user access:Each employee now sees only what they need—billing, transfers, accounting—nothing more, nothing less.
- Faster training & handovers:Billing roles are up to speed in a day; others within two. The UI is clean, intuitive, and repeatable.
- Real-time reports, ready to act on :Reports like aging inventory and warehouse-wise stock help clear deadstock and plan transfers.
- Data security with zero effort:All operations are cloud-hosted and backed up. No infrastructure, no fear of data loss.
- Stress-free GST transition:When GST launched, Gofrugal’s prebuilt workflows and filing-ready reports made the shift seamless
- Mobile check-ins via WhatsNow:Whether traveling or at home, business metrics are available instantly on mobile.
“Inventory and GST are the biggest pain points in our line of business. Gofrugal made both feel manageable. The reports, user roles, cloud backups—it’s everything a modern retail brand needs to grow without chaos.”
Mr. Pranav B Yadalam
Co-founder, Skanda Retail (Now & Zen)
Benefits and ROI
- Inventory control without confusion - From inward to damage write-off, every product movement is logged accurately. Stock mismatches are a thing of the past.
- Fast training, easy handovers- New team members take just one to two days to get comfortable with their role. Tailored logins ensure focused learning without clutter.
- Clear decisions backed by reports - Whether it’s clearing non-movers or planning stock transfers, Gofrugal’s reports make every move data-driven and timely.
- Zero stress over data security - With everything hosted on the cloud, system breakdowns no longer mean panic. Business continuity is assured.
- GST-ready, always - Gofrugal helped the team sail through the GST rollout with built-in filing-ready reports, avoiding the struggles many similar businesses faced.
- Remote business check-ins - The WhatsNow app gives the founders real-time sales and inventory insights anytime, anywhere—without needing to log in from a system.
- Freedom to scale, without losing grip - As Skanda Retail adds new products and expands reach, Gofrugal supports that growth without adding operational complexity.
Looking forward
For a brand built on the idea of bringing calm and order into homes, structure behind the scenes matters just as much. As Now & Zen continues to expand its product range and deepen its presence in the organizing and storage niche, the focus remains clear: deliver thoughtful products with zero chaos in operations.
With Gofrugal by their side, Skanda Retail isn’t just managing inventory, they’re building a business that’s scalable, secure, and set for the long run. Every new product, every new customer, and every new market is backed by a system that’s as reliable and intentional as the brand itself.
Because when the back-end is in order, there’s more room to create space for what truly matters.