Support plan and entitlement

Comparison of Support Services: Trial Period vs. Active License

S.NoDescription30 Days Evaluation SupportStandard Support
1Support Availability9 x 524 x 7
2Acknowledgement2 Business Days1 Business Day
3myGOFRUGAL Support appsupport availablesupport available
4Chat with support teamsupport availablesupport available
5E-Mail supportsupport availablesupport available
6Service Pack/Minor Releasesupport callsupport available
7Access to self-help resourcessupport availablesupport available
8ALR charges for serverN/APrice list
9ALR charges for each additional clientN/APrice list
10SQL Service corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...)N/AN/A
11SQL Database corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...)N/AN/A
12Hardware issuesN/AN/A
13Data lossN/AN/A
14Operating system issuesN/AN/A
15Virus issuesN/AN/A
support available  Service will be covered
support available  Service will not be covered
**  Limited to 1 person day effort only
N/A  Not applicable

Notes: 
Acknowledgment: The acknowledgment will be sent within 2 business days for evaluation users, within 1 business day for standard support users and within 4 hours for premium support users.

To know about Annual License Renewal policy click here

To know about the pricing click here

* Pricing mentioned above is for software license validity of One year from the date of purchase, validity is extended for another year with on-time payment of Annual License Renewal (ALR). EULA (End User License Agreement) last updated on 11th June 2017.

* For Annual Subscription license model, the ALR is included.

Terms and Conditions of Support plans, Support features, Pricing and Support availability are subjected to change.

#Product support Terms first implemented on February 2007
#Product support Terms & Conditions last updated on June 2014
#Support plan and entitlement last updated on July 2025