Support plan and entitlement
Comparison of Support Services: Trial Period vs. Active License
| S.No | Description | 30 Days Evaluation Support | Standard Support |
| 1 | Support Availability | 9 x 5 | 24 x 7 |
| 2 | Acknowledgement | 2 Business Days | 1 Business Day |
| 3 | myGOFRUGAL Support app |  | |
| 4 | Chat with support team | | |
| 5 | E-Mail support | | |
| 6 | Service Pack/Minor Release |  | |
| 7 | Access to self-help resources | | |
| 8 | ALR charges for server | N/A | Price list |
| 9 | ALR charges for each additional client | N/A | Price list |
| 10 | SQL Service corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A |
| 11 | SQL Database corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A |
| 12 | Hardware issues | N/A | N/A |
| 13 | Data loss | N/A | N/A |
| 14 | Operating system issues | N/A | N/A |
| 15 | Virus issues | N/A | N/A |
Service will be covered Service will not be covered** Limited to 1 person day effort only
N/A Not applicable
Notes:
Acknowledgment: The acknowledgment will be sent within 2 business days for evaluation users, within 1 business day for standard support users and within 4 hours for premium support users.
To know about Annual License Renewal policy click here
To know about the pricing click here
* Pricing mentioned above is for software license validity of One year from the date of purchase, validity is extended for another year with on-time payment of Annual License Renewal (ALR). EULA (End User License Agreement) last updated on 11th June 2017.
* For Annual Subscription license model, the ALR is included.
Terms and Conditions of Support plans, Support features, Pricing and Support availability are subjected to change.
#Product support Terms first implemented on February 2007
#Product support Terms & Conditions last updated on June 2014
#Support plan and entitlement last updated on July 2025