Support plan and entitlement
Comparison of Support Services: Trial Period vs. Active License
S.No | Description | 30 Days Evaluation Support | Standard Support |
1 | Support Availability | 9 x 5 | 24 x 7 |
2 | Acknowledgement | 2 Business Days | 1 Business Day |
3 | myGOFRUGAL Support app | ![]() | ![]() |
4 | Chat with support team | ![]() | ![]() |
5 | E-Mail support | ![]() | ![]() |
6 | Service Pack/Minor Release | ![]() | ![]() |
7 | Access to self-help resources | ![]() | ![]() |
8 | ALR charges for server | N/A | Price list |
9 | ALR charges for each additional client | N/A | Price list |
10 | SQL Service corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A |
11 | SQL Database corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A |
12 | Hardware issues | N/A | N/A |
13 | Data loss | N/A | N/A |
14 | Operating system issues | N/A | N/A |
15 | Virus issues | N/A | N/A |


** Limited to 1 person day effort only
N/A Not applicable
Notes:
Acknowledgment: The acknowledgment will be sent within 2 business days for evaluation users, within 1 business day for standard support users and within 4 hours for premium support users.
To know about Annual License Renewal policy click here
To know about the pricing click here
* Pricing mentioned above is for software license validity of One year from the date of purchase, validity is extended for another year with on-time payment of Annual License Renewal (ALR). EULA (End User License Agreement) last updated on 11th June 2017.
* For Annual Subscription license model, the ALR is included.
Terms and Conditions of Support plans, Support features, Pricing and Support availability are subjected to change.
#Product support Terms first implemented on February 2007
#Product support Terms & Conditions last updated on June 2014
#Support plan and entitlement last updated on July 2025