How can we ensure a successful implementation?
Think of setting up your business with Gofrugal like moving into a fully furnished office. Instead of starting from scratch, you get an organized setup, essential tools, and expert guidance to settle in effortlessly. Our structured onboarding process follows these key steps:
Welcome and setup
Your dedicated consultant understands your business needs, verifies the details, and sets up your digital workspace.
Configuration and customization
We tailor your POS/ERP settings, migrate your data, and integrate smoothly with your existing processes.
Training and HyperCare
Your team receives hands-on training to instill confidence in using the system from day one.
Guided transition
With Gofrugal, implementation isn't just about setup; it's about ensuring a smooth transition to a more efficient way of doing business.
With Gofrugal, implementation isn't just about setup; it's about ensuring a smooth transition to a more efficient way of doing business.
Enhance your expertise with SPARK training
After onboarding, take your knowledge further with Gofrugal's SPARK training, designed to help businesses maximize their software's potential. SPARK includes:
- Hands-on training to optimize usage
- Role-based learning modules for cashiers, accountants, and managers
- Best practices and workflow efficiency tips
- Live Q&A sessions with experts for real-time guidance
Want to learn more? Explore SPARK training options today.
Learn more with our weekly customer webinars
Join our weekly customer webinars and get in-depth guidance on one product feature at a time
Deep dives into specific modules
Sessions in English, Tamil, and Hindi
Live Q&A with product experts
The webinars are designed to help you master your software, one topic at a time.
Built for real users.
Trained for real-world conditions
Percentage split of users trained
50%
Below 8th standard
37.5%
8th - 12th standard
12.5%
Degree holders
Percentage split of New vs. Replacement
55.6%
Software Replacements
37.5%
New retail business
Hear from our customers
We implemented Gofrugal in just one day, and within three days of training, our team was fully operational! Despite handling 22,000+ SKUs across multiple counters, onboarding was seamless. The transition was smooth, and the support team ensured we had zero disruptions!
Mr. Niraj Shah, Owner
D. G. Ayurvedic Sangrah
Gofrugal gave us the peace of mind that we longed for across 10 years. We were surprised to be equipped quickly and start billing on the same day as implementation. Tickets raised are handled immediately, and closed only after our satisfaction and acknowledgement.
Mr. Karthick Raja, Director
Kala Stores
Switch to Gofrugal in 5 seamless steps without disruption
Switch to Gofrugal confidently, knowing your business operations remain uninterrupted
Smart data migration
Transfer your existing stock, customer, and supplier details effortlessly with our quick migration Excel sheet
Barcode continuity
Look over your existing barcodes; they remain fully compatible with Gofrugal, avoiding manual relabeling
Familiar shortcuts,
zero learning curve
Set up and retain shortcut keys for a smooth transition and faster billing
Accurate accounting
from day one
Migrate your ledger balances to ensure financial precision
Test before going
live
Verify data in a test environment before making it live
Service hours for implementation
Need additional training or customization? Our team is always here to help!
| Edition | Setup | Training | Total service hours |
|---|---|---|---|
| Starter | 2 hours | 4 hours | 6 hours |
| Standard | 2 hours | 6 hours | 8 hours |
| Professional | 2 hours | 9 hours | 11 hours |
Data migration made simple with Gofrugal
Transition easily to Gofrugal ERP with a guided implementation and self-help resources.
What's covered during implementation?
Masters
Inventory
Accounts
Masters module
Migration of item master, customers, and suppliers with key data such as:
- Item name, SKU, HSN code, GST rates, unit of measure, and categories
- Customer and supplier names, contact details, outstanding balances, and credit terms
Master data
Inventory module
Transfer of stock details, including batch, expiry, and stock value.
Inventory-A1
Accounts module
Migration of ledger closing balances for accurate financial continuity.
Accounts
Want more control over your migration?
Watch our step-by-step self-help-video to manage the migration process effortlessly.
Note: Customers must verify and approve data before migration. Our consultants can assist as per Gofrugal's training charges policy.
Seamless solution delivery for your chain business
Why choose Gofrugal's structured onboarding?
- Accurate system checks and balances ensure smooth operations.
- Proactive monitoring keeps your system running at peak performance.
- Timely insights help you make informed business decisions.
Our step-by-step approach to implementation:
Business process study and planning
Transfer of stock details, including batch, expiry, and stock value
Master data and system setup
Role mapping, data migration, and configuration
Configuration, customization, and user acceptance testing (UAT)
System setup based on SOPs, product enhancements if needed, hands-on training, and user review for approval.
Go live with confidence
Full-scale deployment with expert guidance
Ongoing support and upgrades
Continuous improvements to keep your system future-ready
Ready to streamline your business? Request a callback today.
Service coverage guidelines
| Scope area | Description | Terms & conditions | Standard installation and training |
|---|---|---|---|
Hardware Assessment | Understand customer business processes in detail and assess hardware compatibility for smooth implementation. | ||
Gofrugal Application Installation | Install the Gofrugal application on server and client systems for centralized access and use | Client licenses are automatically synced via the server. Manual syncing for clients is not required | |
License Activation | Activate licenses on the server as per the order terms to enable full product access | ||
Product Training & Resource Orientation | Conduct hands-on training sessions and guide customers on accessing support resources like tutorials, print profile library, the Knowledge Base, troubleshooting guides, and live chat | ||
Master Data Migration (MIT) | Migrate master data such as items, customers, and suppliers using Gofrugal's MIT tool. | Gofrugal will guide customers on using the data import sheet, but data preparation must be done by the customer. Import assistance will be provided once the data is ready. Extended support for data migration is chargeable. | |
Customized Print Profile Setup | Create and configure print profiles tailored to business requirements. | Any requests made after implementation-including configuration, training, or data updates-will be treated as paid services. | |
POS Hardware Installation & Configuration | Install and configure POS hardware such as barcode printers, scanners, weighing scales, pole displays, cash drawers, smart cards, and required drivers. | ||
Third-Party Software Setup | Install and configure external software, including OS, antivirus, firewalls, and SQL databases; resolve related training or configuration issues. | ||
Data Entry & Verification Support | Assist with initial data entry, data validation, and addressing related data accuracy concerns. |
Included - Service is covered under Gofrugal's standard product delivery.
Paid Add-on - Not included in standard delivery. Can be purchased as additional service hours.
Customer Responsibility - This service is entirely customer-managed. Gofrugal does not offer support for this.
Terms & Conditions
At Gofrugal, we ensure a structured and seamless implementation process. Your Account Manager (AM) will be your dedicated point of contact, guiding you through every step.
Training & Implementation
Additional training hours
Customers can purchase extra training hours at ₹1,000+ tax per hour
Training mode and charges:
- Sessions up to 2 hours are conducted online only
- Sessions of 3+ hours can be conducted in-store with applicable travel and lodging charges
- Ex-station charges (travel beyond 1 hour from base) - Charges will be collected on actuals.
- Out-station charges (Overnight stay required) - Charges will be collected on actuals.
Single Point of Contact (SPOC)
Customers must assign an SPOC to attend all training sessions, provide feedback, and ensure progress. The SPOC assigned must remain the same throughout the project and cannot be changed mid-way
- The SPOC must ensure the right internal team members are available for consultations and decision-making during the project
- Customers must designate key users within their team to act as internal trainers to ensure effective knowledge transfer across the organization
Training completion timeline (for a standalone PD process only)
All training sessions must be completed within the following days of installation, as below for every edition:
- Starter - 7 days.
- Standard - 15 days.
- Professional - 30 days.
After this period, any unused service hours will expire. Additional time requires an additional purchase.
Rescheduling policy
Customers must provide at least 48 hours' notice for rescheduling. Late requests will not be accommodated.
Operational Guidelines
Pre-scheduled training & travel
Customers should plan and confirm training schedules in advance
Urgent reschedules
A minimum 48-hour notice is required for rescheduling confirmed sessions
Training handover to Assure Care
After successful implementation, customers transition to 24/7 Assure Care for continued support
Availability
Customers must ensure the right internal team members are available for consultations and decision-making throughout the project
Project Readiness & System Requirements
- Any additional requirements not available in the existing features will be considered based on feasibility. Project timelines will not be held up due to such requests
- Customers are responsible for providing accurate and complete data for migration to the new system
- Customers must ensure the system meets any industry-specific regulatory requirements and that the necessary hardware is available prior to installation
Documentation & Payments
- Customers must share proper KYC details for future coordination and smooth communication
- Any outstanding amount related to the order must be cleared as per the projected timeline